ARGONAUT BOOKS

No organisation is totally free from destructive friction; the forces that make it harder, morecomplicated and sometimes downright impossible to get things done. Drawing on years of research and featuring case studies on the likes of Uber, Netflix and Boeing, The Friction Project teaches readers how to become 'friction fixers'. Stanford professors Sutton and Rao unpack how we should think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad friction, and where to maintain and inject good friction. Their help pyramid shows...Read More